Thank you for shopping with Arinya Essence 🤍

Refund & Cancellation Policy
We do not accept returns, refunds, or cancellations once an order is confirmed. We make every effort to process and fulfill your order smoothly, so please ensure all details are correct before confirming.

  • Once an order is placed and confirmed, it cannot be cancelled or modified under any circumstances.
  • In rare cases where we are unable to process your order, our team will contact you and provide the best possible solution.

Non-Delivery / Courier Issues
If an order is returned or remains undelivered due to any of the following reasons, Arinya Essence will not be responsible for refunds:

  • Incorrect shipping address
  • Incorrect contact details
  • Customer unavailable at delivery
  • Delivery location out of service area
  • Courier partner-related issues beyond our control

Exchange Policy
We only offer exchange or replacement in case of:

  • Wrong product delivered
  • Damaged or defective product

To be eligible for exchange:

  • The product must be unused and in original condition
  • It must be returned with original packaging
  • A proper unboxing video is mandatory as proof

Unboxing Video Guidelines
To process your exchange request, you must provide a clear, unedited video that:

  • Starts before opening the package
  • Clearly shows all sides of the parcel with shipping label
  • Captures the full unboxing process without cuts

If the video is unclear, edited, or incomplete, we reserve the right to reject the request.

How to Request an Exchange
To raise a request, you can:

  • WhatsApp us on 9166264607 with your order details and video proof

Our team will review your request and guide you further.

Important Notes

  • Exchange is only applicable for the same product (no change of design or item)
  • We do not offer refunds in any case

Need Help?
For any queries related to orders, returns, or exchanges, feel free to contact us on WhatsApp: 9166264607

Thank you for choosing Arinya Essence 💖
We truly value your trust and support.